Privacy Policy

1. Who We Are

Listing Academy LLC, a Utah limited liability company ("Listing Academy," "we," "us," or "our"), is the company responsible for the personal information described in this policy.

Contact us about privacy at:

Listing Academy LLC
1411 W 1250 S Ste 305 Orem, UT 84058
[email protected]

2. Information We Collect

Information you provide

• Account and profile information: name, email address, phone number, mailing address, password, brokerage and market, license information you choose to share, profile photo, and other details you add to your profile.
• Payment information: collected and processed by our payment processor. We receive confirmation of payment, the last four digits and brand of your card, expiration date, billing address, and transaction history. We do not store full card numbers.
• Member Content: posts, comments, messages, questions, files, and other content you share in the community or in live sessions.
• Communications: emails, texts, support tickets, survey responses, testimonials, and other correspondence with us.
• Live session participation: your name, voice, image, chat messages, questions, and attendance when you join a recorded live session (see Section 4).

Information collected automatically

• Device and log data: IP address, browser and device type, operating system, device identifiers, mobile carrier, language, referring pages, and the dates and times of your visits.
• Usage data: pages and lessons viewed, videos watched, downloads, session attendance, logins, community activity, features used, and time spent.
• Cookies and similar technologies: described in Section 7.
• Approximate location: derived from your IP address. We do not collect precise GPS location.

Information from other sources

• Connected products and referral partners: if you connect a third-party product to your Listing Academy account, or arrive through a partner referral or a promotion you opted in to, we receive the account identifiers and enrollment details needed to make the connection or fulfill the promotion.
• Service providers: payment status and fraud signals from our payment processor; delivery status from our email and text providers.
• Publicly available information: for example, confirming licensure through public state licensing records.

3. How We Use Information

We use personal information to:

• create and manage your account and deliver the Services, including the community, live sessions, recordings, and mobile app;
• process payments, send receipts, and manage your recurring Membership;
• communicate with you about your account, billing, security, schedule changes, and support requests;
• send marketing communications, including email and, if you have separately opted in, text messages, subject to your choices;
• personalize your experience and recommend content;
• record live sessions and make them available to Members;
• analyze how the Services are used, measure the effectiveness of our marketing, and develop new content and features;
• detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms;
• respond to payment disputes and chargebacks, including by providing your acceptance of our Terms, your access and activity logs, and our communications with you to our payment processor and card networks;
• comply with legal obligations, enforce our Terms, and protect the rights, property, and safety of Listing Academy, our Members, and others;
• any other purpose we describe to you at the time we collect the information, or with your consent.

We do not use your personal information to make automated decisions that have legal or similarly significant effects on you.

4. Recordings

Live trainings, webinars, coaching calls, role-play sessions, and community events are recorded. Recordings may include your name, voice, image, chat messages, and questions. We make recordings available to Members inside the Services and use them for internal training, quality, and archival purposes.

Under our Terms of Service, we may also use recordings, and your contributions to them (including your name, voice, image, and the things you say), in clips, excerpts, quotes, and testimonials to promote Listing Academy on our website, in advertising, and on social media. If you do not want to appear in a recording, keep your camera and microphone off, limit your use of chat, or leave the session.

5. How We Share Information

We do not sell your personal information in exchange for money. We share personal information in these circumstances:

Service providers. Companies that help us operate the Services under contracts that restrict their use of your information to providing services to us: our platform, portal, and community software provider; payment processing (Stripe, Inc., which processes payments on our behalf and also acts independently for fraud prevention as described in its own privacy policy); video conferencing; email and text message delivery; cloud hosting and storage; analytics; advertising measurement; customer support tools; and mobile app distribution.

Connected products and referral partners. If you connect a third-party product to your account, we exchange the identifiers and data needed to make the connection work. If you come to us through a partner referral or opt in to a promotion offered with a partner, we may share your name, email, and enrollment status with that partner to fulfill the referral or promotion. Partners use that information under their own privacy policies. We do not share your information with any partner for the partner's own marketing unless you have opted in, and we never share your mobile number or text messaging consent for that purpose.

Trainers and moderators. Independent trainers and community moderators can see your profile, posts, and participation within the community and live sessions so they can teach and moderate. They may not use your information for their own purposes.

Other Members. Your profile, posts, comments, and live-session participation are visible to other Members in the community and in recordings. Do not post anything you do not want other Members to see.

Payment disputes. If you dispute a charge, we share the records described in Section 3 with our payment processor and, through it, with your card issuer and the card network.

Legal and safety. When we believe disclosure is required by law, subpoena, or legal process, or is necessary to enforce our Terms, protect our rights or property, prevent fraud, or protect the safety of any person.

Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, your information may be transferred, subject to this policy.

With your consent. For any other purpose you agree to.

Aggregated or de-identified information that cannot reasonably identify you may be used and shared for any purpose.

Text messaging data. Regardless of anything else in this policy, we do not share, sell, rent, or transfer your mobile phone number or your text messaging opt-in consent to any third party or affiliate for their marketing or promotional purposes. Mobile numbers are shared only with the service providers that deliver our messages and provide customer support on our behalf.

6. Text Messages and Email

Text messages. We send text messages only to people who have opted in. Marketing texts and account/service texts are consented to separately, and consent to marketing texts is never a condition of purchase. When you opt in:

• Message frequency varies. Message and data rates may apply.
• Reply STOP to cancel at any time. You will receive one confirmation message and no further texts to that number for that program. You may also opt out by any other reasonable means, including emailing [email protected].
• Reply HELP for help, or contact [email protected] or (385) 486-8469.
• Wireless carriers are not liable for delayed or undelivered messages.
• We keep records of your consent, including the date and method, for as long as required.
• We do not share your mobile number or text messaging consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that support message delivery and customer care.

Email. You can unsubscribe from marketing emails using the link in any marketing email. We will still send account, billing, security, and service emails while you have an account.

7. Cookies, Analytics, and Advertising

We and our service providers use cookies, pixels, software development kits (SDKs), and similar technologies to operate the Services, remember your preferences, keep you logged in, understand how the Services are used, measure the performance of our marketing, and show you relevant ads on other websites and apps.

Third-party analytics and advertising. We use tools such as Google Analytics and the Meta (Facebook) Pixel. These providers may collect information about your activity on our website and across other websites and apps over time, using their own cookies and identifiers, and may use it to serve ads for Listing Academy and for their own purposes as described in their privacy policies.

Your choices.

• You can block or delete cookies in your browser settings; some features may not work if you do.
• Google offers an opt-out browser add-on at tools.google.com/dlpage/gaoptout, and Meta offers ad controls in your Facebook and Instagram settings.
• We do not currently respond to "Do Not Track" or similar browser signals.

8. How Long We Keep Information

We keep personal information for as long as you have an account and for as long afterward as needed for the purposes described in this policy, including billing, tax, and legal record-keeping, responding to payment disputes, and enforcing our Terms. Recordings of live sessions remain available for as long as they are part of the training library. When information is no longer needed for these purposes, we delete or de-identify it.

9. How We Protect Information

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit and access controls. Card payments are handled by our payment processor; we never see or store full card numbers. No system is perfectly secure, and we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by applicable law.

10. Your Choices and Rights

Account tools. You can update your profile, change your communication preferences, download your data, cancel your Membership, and delete your account from Account Settings in the member portal or app.

Delete your account. You can delete your account from Account Settings, or by emailing [email protected] from the email address on your account. When you delete your account, we delete or de-identify your personal information within a reasonable time, except for information we must keep for the purposes and periods in Section 8 (for example, billing records, records of your acceptance of our Terms, and content already included in session recordings).

Your information. Whatever state you live in, you can ask us to send you a copy of the personal information we hold about you, correct it, or delete it (subject to the records we must keep, described in Section 8). Email [email protected] from the address on your account. We will confirm it is you and respond within the time required by applicable law. If we cannot honor part of a request, we will tell you why. Some state laws grant additional rights; where they apply to us, we will honor them.

Marketing. Unsubscribe from marketing emails using the link in any email, and reply STOP to any text.

California residents. California law requires us to tell you: the categories of personal information we collect are identifiers and contact details, payment and purchase records, internet and device activity, approximate location, audio and video from recorded sessions, and professional details you share (Section 2); the categories of third parties we share with are service providers, connected products and referral partners, trainers and moderators, other Members, and our payment processor and card networks in the event of a dispute (Section 5); you may request a copy of or changes to your information as described above; we will notify you of material changes to this policy as described in Section 15; and we do not respond to Do Not Track signals (Section 7). We do not sell personal information for money.

11. Children

The Services are for adults. We do not knowingly collect personal information from anyone under 18, and no one under 18 may create an account. If you believe a minor has provided us information, contact [email protected] and we will delete it.

12. Mobile App

Our mobile app collects the categories of information described in Section 2 and may request permission to send push notifications, which you can manage in your device settings. The app is distributed through the Apple App Store and Google Play, whose own terms and privacy policies apply to your download. You can delete your account and associated data from within the app (Account Settings) or by emailing [email protected], as described in Section 10.

13. Third-Party Links and Services

The Services may contain links to, or trainers may mention, third-party websites, tools, and services. Those third parties have their own privacy policies, and we are not responsible for their practices. Any information you provide directly to a third party is governed by that third party's policy.

14. International Users

The Services are operated from the United States and intended for users in the United States. If you access the Services from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

15. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you by email to the address on your account or by a prominent notice within the Services at least 30 days before the change takes effect, and we will update the "Last Updated" date above. Prior versions are available on request. Your continued use of the Services after a change takes effect means you accept the updated policy, to the extent permitted by law.

16. Terms of Service

Your use of the Services is also governed by our Terms of Service at listingacademy.com/terms, which include disclaimers, limitations of liability, and an arbitration agreement.

17. Contact Us

[email protected]